Frequently Asked Questions (FAQs)

As one of the UK’s leading suppliers of pond equipment, we are asked a variety of questions ranging from how much a delivery will cost, right through to how to install a pond.
Our FAQ section is designed to answer the questions we are regularly asked. We have also provided an in-depth section for more practical questions in our Ask the Expert section.

If you can’t find the answer to your questions, please don’t hesitate to contact our customer services department.

How long will my order take to be delivered?

Standard delivery is 5-7 working days, however we can offer a 'Next Day' or '48 Hour Delivery' service if you require your order quickly. Please note that we don't deliver on Saturdays and Sundays.

Can I have my order delivered to a different address?

Yes. When you place your order you can add a different delivery address. If the billing address is different to your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address at which your payment card is registered.

How much will my delivery cost?

24 Hour and 48 Hour delivery is available in most areas (excluding Highlands, Islands and Northern Ireland), please call for details.

Items over 30kg and items being delivered to Highlands, Islands and Northern Ireland may incur an extra delivery charge. If the cost for postage is different to the above we will contact you to advise you. Your parcel will not be sent out until you have agreed to the delivery charge.

What is the latest time in the day you can place an order for next day delivery?

3.15pm is the latest time you can place an order over the internet for next day delivery, if you miss this time you can call our sales team on 01904 698800 before 4.00pm to place your order.

How can I track my order?

We can track all orders via our parcel tracking system and will advise you where your order is at any time. Please either e-mail our Customer Services Department or call 01904 698800 within the following hours:

How do I know if an item is out of stock?

All orders placed are checked regularly. We will contact you by phone if any of the items on your order are out of stock

Can I change or add to an order?

As long as we haven't despatched your order we can alter it for you. Just call our Customer Services Department on 01904 698800 and we will be happy to help.

When should I arrange for help with installation of my pond equipment?

You should not arrange for any third party contractors until you have received your parcel and this has been checked for any shortages or damages.

Which credit cards can I use for payment?

We will accept Visa, MasterCard, Switch, Delta Visa Electron and Solo cards. Unfortunately we cannot accept American Express.

How do I return an item?

Faulty Items

Contact our Customer Services Department and they will arrange for the collection of any faulty items with our carriers. Once we have received the items we will arrange a replacement to be sent out within 48 hours, or refund your order.

Non Faulty Items

If any item does not meet your expectations you can return this to the postage address below. It must be returned unused within 30 days of receipt of your order. We advise that you obtain proof of the return from the carrier.

Please note: Bradshaws can only cover the cost of return for faulty or damaged items.

Address for Returns

Which Carriers do you use?

Bradshaws use a variety of carriers depending on the size of the parcel and shipping address, including DHL and Interlink.

How accurate is your website?

Whilst every effort is taken to ensure that the product prices, information and sizing are correct, these items are subject to availability and may be subject to change. In the unlikely event of a price increase or substitution you will be notified and your acceptance gained before your order is processed.

I have a problem with my pond - can you help?

If you have a pond-related query, then please give us a ring. All of our operators are trained and will be happy to answer any questions. We would also recommend that you take a look at our ' Ask the Expert' section which contains our ' Pond Building Guide' as this contains lots of helpful information for the beginner.

If you have any other questions please send us an e-mail here or alternatively call our Helpline on 01904 698800.

Disposing of Old Electrical Equipment (WEEE Directive information)

For information on how to dispose of your old electrical equipment, such as pond pumps, vacuums and filters, click here to see our WEEE Directive information