How long will my order take to be delivered?

Standard delivery is 5-7 working days, however we can offer a 'Next Day' or '48 Hour Delivery' service if you require your order quickly.

Can I have my order delivered to a different address?

Yes. When you place your order you can add a different delivery address. If the billing address is different to your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address at which your credit card is registered.

How much will my delivery cost?

If the cost for postage is different to the above we will contact you by phone to advise you. Your parcel will not be sent out until the delivery charge has been agreed with you.

What is the latest time in the day you can place an order for next day delivery?

2.00pm is the latest time you can place an order over the internet for next day delivery, if you miss this time you can call our sales team on 01904 698800 before 4.00pm to place your order.

How can I track my order?

We can chase all orders via our parcel tracking system and will advise you where your order is at any time. Please either e-mail our Customer Services Department or call 01904 698800 within the following hours:

How do I know if an item is out of stock?

All orders placed are checked on a daily basis. We will contact you by phone if any of the items on your order are out of stock

Can I change or add to an order?

Yes. Just call our Customer Services Department on 01904 698800 and as long as the order has not been despatched we will be happy to help.

When should I arrange for help with installation of my pond equipment?

You should not arrange for any third party contractors until you have received your parcel and this has been checked for any shortages or damages.

Which credit cards can I use for payment?

We will accept Visa, MasterCard, Switch and Delta. Unfortunately we cannot accept American Express Visa Electron or Solo Cards.

How do I return an item?

Faulty Items

Contact our Customer Services Department and they will arrange for the collection of any faulty items with our carriers. Once we have received the items we will arrange a replacement to be sent out within 48 hours.

Non Faulty Items

If any item does not meet your expectations you can return this to the postage address below. This must be returned unused within 30 days of receipt of your order. We advise that you obtain proof of the return from the carrier. Please note Bradshaws can only cover the cost of return for faulty or damaged items.

Address for Returns

Which Carriers do you use?

Bradshaws use a variety of carriers depending on the size of the parcel and shipping address. We use Business Express, Parcelforce or Interlink.

How accurate is our website?

Whilst every effort is taken to ensure that the product prices, information and sizing are correct, these items are subject to availability and may be subject to change. In the unlikely event of a price increase or substitution you will be notified & your acceptance gained before your order is processed.