Our service

Customer Services helpline

Contact our friendly customer services team - dedicated to serving the needs of our customers - on 01904 698800. All our advisors have been trained by aquatic industry experts and are ready to answer any query you may have.

Open at the following times: Mon - Fri: 08:30 - 17:30.

Speedy Service

Delivery is direct to your door from our warehouse in York and takes approximately 3-5 days. For deliveries of items under 30kg a charge of £4.99 is made to cover packing and despatch. If you are in a hurry we have 24 Hour Express Service from £8.95 and 48 hour delivery from only £6.95 (working days only). 24 & 48 hour delivery orders must be placed by 3.15pm Mon-Fri otherwise they will not be despatched until the following day.

Express delivery orders that are placed at weekends and bank holidays will not be despatched until the first day of the following week.

For single items weighing 30kg or over, a £15 charge is applicable.

Due to carrier costs deliveries to Highlands, Islands and Northern Ireland will incur higher charges. When placing an order for delivery to these places no delivery charge will be added. You will be contacted by one of our customer services team with a quote for delivery. If this charge is accepted we will then proceed with your order.

Alternatively, please call our customer services team on 01904 698800 to confirm any delivery charges or queries.

Returning Items

If any item does not meet your expectations you may return it within 30 days. Please return it unused, including packaging & obtain proof of return from the carrier. Please ensure faulty products are clean and not contaminated with pond water or mud from your pond. Bradshaws will cover the cost of return for damaged and faulty products.  Please call our customer services team before returning an item on 01904 698800. Remember to include your returns label from your despatch note in your parcel and state whether you would like a refund or replacement. Your statutory rights are not affected.